FREQUENTLY ASKED QUESTIONS

 

Is RJ’s Mission Foundation a non-profit charity 501(c)3?

RJ’s Mission Foundation is a non-profit charity 501(c)3.  Our Employer Identification Number (EIN) is 88-1055620.

 

Where does my donation go?

On our home page and give back page, you can donate to RJ’s Mission Foundation. Donations currently are going to Patriot Villas to supply food, clothing, and supplies for our transitioning veterans.  In the future, we will also provide donations to our first responder community.

 

How do I place an order?

Browse our shop, pick your color and size, and place it in your cart to continue shopping or check out.  It could be a gift or treat yourself. 

 

Can I change my order?

Of course, you may change your order if the status has not changed from pending to processing.  Please contact us as soon as possible, and we will do our best to assist you.  See below for customer service information.

 

What are your payment types?

We accept all major credit cards.

 

Where are the products shipped from?

All orders are shipped locally from Charleston, South Carolina.  Please note that we may ship multiple items separately depending on what warehouse the item is in.

 

How long does it take for my order to be delivered?

Our processing and delivery time is normally 7-10 business days (excluding weekends and holidays), but we are doing our best to cut that time.  We appreciate your patience.

 

How are shipping charges calculated?

Shipping charges for your order will be calculated and displayed at checkout. However, final shipping costs are determined by quantity and weight once the order is in the system.

 

What is the contact information for the store?

If you have issues with your order, contact RJ’s Mission at info@rjsmission.com.

 

What is your return policy?

Please click on the link to see our return policy.  Thank you.

 

What is your privacy policy?

Please click on the link to see our privacy policy.  Thank you.

 

What are your terms and conditions?

Please click on the link to see our terms and conditions.  Thank you.